Shipping

SHIPPING INFORMATION

Rates are based on orders shipped via Ground within the contiguous U.S. a carrier will be selected by customsuspension.com . customsuspension reserves the right to refuse shipment to addresses that can not be verified.

Other charges:

  • Sales Tax will be added to all orders shipped to BC address unless tax-exempt number is provided.
  • Customer is responsible for all freight costs if Customer opts to selects its own carrier for shipping.
  • Next-Day Airfreight delivery can be requested at an additional charge.
  • Additional freight may apply to non-stocking items that are shipped directly from vendors.
  • Customer is required to have a loading dock/forklift at delivery site for all orders requiring common Freight carrier. If Customer does not have a forklift or loading capabilities, Customer must request lift-gate services at an additional cost of $100.00 per delivery.
  • Lift-gate services can be arranged for at an additional charge of $100.00. Customer must contact customsuspension prior to placing an order at tylercarriere@hotmail.com
    if lift-gate services are needed.

Shipping Policy:

Orders placed on in-stock items will generally ship the next business day if received by 12 Noon PST. Next Day Air orders placed by 2:00 pm PST will ship the same day. Every effort will be made to accommodate Next Day Air orders placed after 2:00 pm PST. Please note that if you have a change of billing or shipping address, there may be a slight delay in processing your order, which may impact shipping time. Please note that direct shipments are sent directly from the manufacturer and are subject to shipping times available from their docks. Please note: freight deliveries are not sent to private homes. Freight deliveries are intended for commercial addresses only. Customer is required to be present when freight deliveries are made. Customer is required to have a loading dock /forklift and operator present at time of delivery. Truck freight companies DO NOT require their drivers to unload shipments. It is the customer's responsibility to move the shipment after it has been lowered to the ground. " CUSTOMSUSPENSION " is not libel for any order that does not meet the above stated requirements. If there are any additional charges related to the delivery of an order due to the customers lack of meeting said requirements, customer will be charged any additional amounts to fulfill the order.

Customsuspension offers UPS Ground shipping ( which is 2-7 Business Days - delivery based on distance to destination ) For questions related to shipping and freight, please contact Customer Service at tylercarriere@hotmail.com

MINIMUM ORDERS AND FREIGHT CHARGES:

CUSTOMSUSPENSION pays freight on orders shipped within the contiguous United States that meet a qualifying minimum dollar amount of $ 4,000.00. Any questions regarding this amount should be directed to " CUSTOMSUSPENSION " by using the Contact Us Link. Customers pay shipping charges on emergency air orders and/or when the carrier is specified by the Customer. Orders for products in stock will generally ship the same or next business day, unless otherwise scheduled for a specific delivery cycle. Emergency orders to be shipped by airfreight can be placed until 12:00 PM PST for shipment the same day if product is in stock. Emergency orders placed after 12:00 PM PST are not guaranteed same day shipment, however every effort will be made to accommodate those orders. Drop shipments are sent direct from the manufacturer and are subject to the shipping times available from their docks.

PAYMENT TERMS, ORDERS AND QUOTES:

Terms of payment shall be determined at " CUSTOMSUSPENSION " discretion. All terms must be agreed to by " CUSTOMSUSPENSION " prior to acceptance of Customer's order. Payment shall be made by credit card, procurement card, check or some other pre-arranged method of payment acceptable to " CUSTOMSUSPENSION ". Where payment is made by credit and/or procurement card, such payment is subject to the approval of the financial institution issuing the card and " CUSTOMSUSPENSION " shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. If " CUSTOMSUSPENSION " has agreed to extend credit terms, Customer shall pay invoices within thirty (30) days from the date of the invoice and otherwise in accordance with the terms stated on such invoice. Orders are not binding on " CUSTOMSUSPENSION " unless accepted by " CUSTOMSUSPENSION ". Any quotation provided by " CUSTOMSUSPENSION " will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 48 hours.

PRICES, SHIPPING AND HANDLING CHARGES AND TAXES:

On orders less than $ 4,000.00 prices do not include charges for LTL shipping and handling or taxes. Orders requiring LTL (less than truckload) delivery will not indicate the charge for this service on the customer invoice. " CUSTOMSUSPENSION " will contact customer with the amount to be added to the invoice before the order is processed. In all other cases, separate charges for shipping and handling will be shown on the invoice. Customer is responsible for all sales and other taxes associated with the order, however designated.

PRODUCT AVAILABILITY:

Products may not be available for immediate delivery. " CUSTOMSUSPENSION " reserves the right, without liability or prior notice, to revise or cease to make available any or all products. If there is any revision or cessation of the product ordered by Customer, " CUSTOMSUSPENSION " may ship products, which have functionality similar to the products ordered, but there may be differences in the specifications or brand between what was shipped and what was ordered. " CUSTOMSUSPENSION " may revise or discontinue any of the products offered for sale at any time.

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