Disclaimer

Please read this page before you order. It explains how we handle fitment, installation, product information, pricing, shipping, returns and liability. More detail is in our terms of service, shipping policy, return policy and privacy policy.

Products on this website are sold by Carrier Spring Service Ltd., Unit B9-10, 33733 King Road, Abbotsford, BC V2S 7M9. Call 604-855-9982 or toll-free 877-746-4772, or email sales@customsuspension.com. Shop hours: Monday–Friday, 8:30 AM–5:00 PM (Pacific time). Closed Saturday and Sunday.

Fitment

You are responsible for confirming that a part fits your vehicle before you order. Use your VIN, year, make, model, cab and box style, drivetrain, and the manufacturer's part number, and compare them with the listing. Applications, photos and descriptions can be incomplete or can change. If you are not sure, call or email us before you order. We can help check fitment, but the final check is yours.

Ordering the wrong part is not a reason to return custom parts, final-sale items, or items that cannot be returned once opened or installed. For return rules, see our return policy.

Lift, leveling and suspension changes

Lift kits, leveling kits, custom or replacement springs, blocks and other suspension changes can affect handling, braking, steering, speedometer accuracy, headlight aim, driveline angles and tire clearance. They may also affect your vehicle warranty and insurance coverage.

Modified vehicles must meet British Columbia and other applicable provincial or territorial vehicle regulations. Those rules may include inspection or certification requirements and limits on lift height or equipment. You are responsible for checking the rules that apply to your vehicle and how you use it, and for any inspection, insurance or registration requirements. We do not provide alignment service.

Installation

Professional installation by a qualified technician is recommended. We are not liable for improper installation, incorrect parts selection, or misuse, including damage to the part, the vehicle, or other property, or personal injury, that results from improper installation or use, to the extent permitted by applicable law.

Product information and photos

Product titles, descriptions, specifications, fitment notes and photos are provided to help you choose a part. Photos may be representative of a product series or finish and may not show the exact part, colour, or the same side or year of vehicle you are ordering. Manufacturer specifications, packaging and appearance can change without notice. If a detail matters to your order, confirm it with us before you buy.

Pricing

Prices are in Canadian dollars (CAD) unless we clearly say otherwise. Taxes are calculated at checkout for Canadian destinations. We may correct typographical, pricing or availability errors. If the correct price is higher than the price shown, or an item is not available, we will contact you before charging the difference or we will cancel the affected item and refund you.

Warranties

Where a manufacturer provides a warranty, we pass that warranty through to you when we are allowed to do so. Warranty claims are handled by the manufacturer. We do not add a separate shop warranty on parts sold through this website, except for rights you have that cannot be waived under applicable law.

Shipping, PO boxes and quotes that change

We ship across Canada. Shipping options and rates are shown at checkout, or we will quote them if the listing asks you to call or email. USA customers must call for a shipping quote; tariffs, duties and brokerage are the buyer's responsibility.

Freight, oversized and long-parcel shipments cannot be sent to a PO box. They need a street address, a carrier depot pickup, or free pickup at our shop in Abbotsford. Freight is best delivered to a commercial address with a dock or forklift; lift-gate or residential delivery may cost extra.

If the actual shipping cost is much higher than what checkout charged, or an item is out of stock, discontinued, or cannot be shipped to your address, we will contact you before shipping and offer options: pay the difference, switch to pickup or another address, wait for a backorder, or cancel that item for a full refund of what you paid for it. We reserve the right to cancel and refund an order, or the affected items, in these situations. We will not ship or charge extra shipping without your okay. Full details are on our shipping policy.

Returns and final sale

Standard stocking items may be returned with a Return Authorization within 30 days of delivery, in resalable condition and original packaging. A restocking fee applies and varies by product line and vendor. Custom leaf springs, custom U-bolts and parts made especially for your vehicle cannot be returned. Items marked “Final sale” or “Non-returnable” on the product page cannot be returned or exchanged, except if they arrive damaged or we shipped the wrong part (report within a few days of delivery, with photos: 3 days for damage, 7 days for a wrong part). Some items cannot be returned once the packaging is opened or the item is installed. See our return policy.

Limitation of liability

To the extent permitted by applicable law, our liability for any claim related to a product or an order is limited to the amount you paid for the affected item. We are not liable for indirect, special, incidental or consequential losses, including lost time, labour, towing, downtime or lost profits. Nothing on this page limits rights you have that cannot be waived under the laws of British Columbia or other applicable law. These terms are governed by the laws of the Province of British Columbia, Canada.

Questions? Contact us, email sales@customsuspension.com, or call 604-855-9982.